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POLICIES

Policies Wing Diving Isla Mujeres

Reservations

Reservations can be made by filling this form, by phone +52 998 425 9396 (call/text or WhatsApp) by email info.wingdiving@gmail.com Or a reservation made by third parties.

 

Be aware, some third parties are false advertising with our video’s and pictures but are not sending you on an actual Wing Diving tour with us, If you want to be sure it is legitimate don’t hesitate to contact us to verify.

 

Deposit

A deposit of 20% is required to reserve your spots on the shared tour or your entire boat and crew in case of a private trip. Without paying the deposit we do not hold your spots or boat for you and will be open to book for anyone else. With paying 20% of your deposit you secure your booking.

Payments

Deposits can be made by credit card, through our PayPal or in cash (MXN pesos, USD or EURO)

Exchange rate

Our prices are in USD and we use the exchange rate of the local bank in Isla Mujeres to convert to MXN pesos or Euros.

 

Taxes and Fees

Included in our price is Park-fee, Boat passenger Insurance, Merchant fees, Dock Fee and 16% Taxes are included in the total amount of your reservation at any type of payment. nNo surprise charges! Tips are not included and highly appreciated by our hardworking staff.

Cancelation Policy

In the guest wishes to change the date of their reservation made with Wing Diving, Wing Diving will do their best to accommodate this request and reschedule the reservation to a new date for the guest, without an additional cost. This is subject to availability and weather conditions.


• If Wing Diving needs to cancel the reservation and it cannot be rescheduled, the guest will receive a full refund.


• If the guest cancels up to 7 days before the reservation date, the guest will be refunded 95% of the total amount of the reservation.


• If the guest cancels between 7 days and 24 hours before the reservation date, the guest will be refunded 90% of their total amount of your reservation.


• If the guest cancels within 24 hours of the reservation or there is a no-show, no refund will be issued to the guest.


• Cancellation by the guest can be done via email: info.wingdiving@gmail.com

Safety

We have the right to decline you to board or to enter the water if we are noticing if you are under high influence of alcohol or drugs. When we feel it’s unsafe to do the activity, we have the right to decline you the service of the tour you booked without a refund. We do this for safety reasons.

Weather conditions

In Isla Mujeres we have a port captain who decides if the port is open or port closed, this means, if boats are aloud to go out or not aloud to leave the dock. It could be that big boats are still aloud to go out but closed for water activities. We are very okay with the rules as this is for safety reasons. More likely we decide earlier not to go out for Wing Diving as the port captain decides to close it down. Although Wing Diving can still be fun in the rain! We will give you our honest opinion about safety and experience when it comes to the weather conditions on the day you booked for.

Environment 

We do care about our environment, especially our Caribbean Sea! You might see us turn around the boat to pick up a plastic bottle, or even to collect trash underwater. We ask for you to use reef-safe sunscreen. Or even better, wear a rashguard! Wing Diving has its own brand of rashguards, see our ‘shop’. If you have any questions about the environment while on a trip with us, please ask! We are more than happy to explain and share the knowledge we have.  

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NOW YOU KNOW, LET'S GET YOU FLYING!